Effective Date: [01/01/2025]
By booking services with Infinity Cleaning Solutions (“we,” “us,” or “our”), you (“the customer”) agree to the following terms and conditions.
1. Service Area & Scope
- Our services are provided within our designated service areas. Any requests outside these areas may incur additional travel charges.
- All quotes are based on the information provided by the customer at the time of booking. If the actual scope differs significantly, additional charges may apply.
2. Room Size & Measurement for Carpet Cleaning
- The maximum room size for carpet cleaning is 200 square feet.
- Larger rooms will be counted and charged as additional rooms.
- Hallways, stairs, and walk-in closets are priced separately unless otherwise stated in the booking confirmation.
3. Tile & Grout Cleaning – Furniture Handling
- For tile and grout cleaning, we will move standard furniture and replace it to its original position after cleaning.
- Extremely heavy, oversized, built-in, or delicate items (e.g., pianos, large bookshelves, fragile antiques) will not be moved.
- Customers are responsible for securing or removing breakable and valuable items before service.
4. Dry Times
- Carpet Cleaning: Average dry time is 6–12 hours, depending on humidity, airflow, and carpet thickness.
- Upholstery Cleaning: Average dry time is 4–6 hours, depending on fabric type and ventilation.
- Tile Cleaning: Floors are typically dry within 1–3 hours.
- Customers are advised to maintain airflow (open windows or use fans) to speed up drying.
5. SMS Alerts
- Customers may opt-in to receive SMS alerts for appointment confirmations, reminders, and updates regarding services.
- Standard messaging rates may apply.
6. Payment Terms
- Payment is due upon completion of services.
- We accept [insert payment methods]. Returned payments may incur an additional fee.
7. Cancellation & Rescheduling Policy
- Free cancellation up to 24 hours prior to your scheduled appointment.
- Cancellations less than 24 hours in advance may be subject to a service fee.
- Rescheduling is subject to availability.
8. Customer Preparation
- Customers should vacuum carpets and clear the cleaning area of personal belongings, toys, or fragile items prior to our arrival.
- Any pre-treatment or spot-cleaning agents used by the customer should be disclosed to our team to avoid chemical reactions.
9. Liability & Limitations
- We are not responsible for pre-existing damage, stains that cannot be removed, or deterioration caused by normal wear and tear.
- While we take every precaution, we are not liable for damage to furniture or items that were not removed or protected by the customer.
- Some stains may reappear after cleaning due to wicking; we offer one complimentary re-cleaning of the affected area within 7 days of service.
10. Termination / Right to Refuse Service
- Infinity Cleaning Solutions reserves the right to refuse or terminate services at any time if we determine that conditions are unsafe, unsanitary, or unsuitable for cleaning.
- In such cases, partial payment may be required for any work completed up to that point.
11. Satisfaction Guarantee
- We strive for customer satisfaction. If you are unsatisfied with the results, contact us within 48 hours of your appointment, and we will work to address the concern.
Infinity Cleaning Solutions reserves the right to update these terms and conditions at any time. The most recent version will always be available upon request.